Welcome to the FAQ of our site! Here we have collected the most frequently asked questions from our customers to help you better understand our products and services.
Q: How can I place an order on your website? A: To place an order on our website, simply select the product you wish to purchase, add it to your cart and follow the payment steps. If you have any difficulties, do not hesitate to contact us for assistance.
Q: What payment methods do you accept? A: We accept payment by credit card (Visa, MasterCard, American Express) as well as payment via PayPal.
Q: Do you ship worldwide? A: Yes, we ship worldwide. However, delivery times may vary depending on your location.
Q: What are the delivery times? A: Delivery times depend on where you live. In general, orders are delivered within 7 to 14 working days.
Q: Do you offer refunds or exchanges? A: Yes, we offer refunds or exchanges for all products returned within 30 days of purchase. Products must be returned in their original condition with all accessories included.
Q: How can I track my order? A: Once your order has been shipped, you will receive an email containing a tracking number which will allow you to follow the status of your order in real time.
Q: Do you offer a warranty on your products? A: Yes, we offer quality guarantee on all our products. If you have any problems with any of our products, please do not hesitate to contact us for assistance.
Q: How can I contact you if there is a problem? A: You can contact us at any time by using the contact form available on our website, or by sending an email to our customer service.
Q: Do you offer personalized jewelry? A: Yes, we offer custom made jewelry. To learn more about our customization options, contact our customer service.
Q: How do I take care of my jewelry? A: To take care of your jewelry, we recommend that you store it in a jewelry box when not wearing it and avoid exposing it to water and chemicals. To clean your jewelry, use a soft, dry cloth.